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A team is transitioning to Scrum Sam. one of the team members really liked the way the team was working before He is actively speaking out against changing the way of working Sam is a diehard.

Addy is the Scrum Master of the team and wants to help Sam overcome his resistance

What is the best way to help a diehard overcome resistance?

AAcknowledge Sam's fears and confront them and make him dissatisfied with the original way of working

BDo not let Sam talk in meetings move him to another team or if that all fails, maybe even fire him

CMake sure Sam understands Scrum, give him some time to adjust and appoint a champion diehard

DModel the desired behaviors, involve Sam in team activities and praise him for doing the right thing

A team has a velocity of 16 story points per sprint. They have pulled the following user stones into the sprint backlog:

1) "As a coach I can save personal data of new swimmers" - 4 story points - done

2) "As a swimmer I can change my personal data" - 4 story points - halfway done

3) "As an administrator I can get an overview of ail swimmers" - 6 story points -- done

How should a Scrum team work with these customers?

AAsk the customers to attend all demonstrations every two weeks if they are serious about being more involved to help them see the value of that

BCollocate the Developers that work on specific projects with the customers to ensure they gain information through osmotic communication

CLet the Scrum Master act as a second voice of the customer (VoC) to generate better feedback and give a limited number of demonstrations

DMake sure the Product Owner understands the customers very well and schedule a number of demonstrations that works for each customer

The Metal Company delivers custom software to other businesses. They have recently transitioned a team to Scrum, because their customers would like to be more involved in the software creation. They have settled on two-week sprints to make sure they can make changes to the product often.

The Product Owner will be briefed by the customers and get some time in the customer s businesses to help them understand the businesses and their priorities.

However the customers do not want to come in tor too many demonstrations, because that would cost them time and therefore money as well. Each customer has a different number of demonstrations they are willing to attend.

How should a Scrum team work with these customers?

AAsk me customers to attend all demonstrations every two weeks if they are serious about being more involved to help them see the value of that

BCollocate the Developers that work on specific projects with the customers to ensure they gain information through osmotic communication

CLet the Scrum Master act as a second voice of the customer (VOC) to generate better feedback and give a limited number of demonstrations

DMake sure the Product Owner understands the customers very well and schedule a number of demonstrations that works for each customer

A team has some trouble managing issues and bugs. They decide to track them using the team's Scrum board. They plan some time in every sprint to deal with important issues and bugs

What should the Scrum Master do with newly identified issues or bugs?

AAsk the Product Owner to move them to the product backlog and ignore them for now

BAssign them as tasks to the Developers as soon as the issues and bugs are identified

CCall a meeting for the Developers and have them discuss the correct priority and actions

DHave the Product Owner assess the priority and move them to the appropriate backlog

A team has problems with product backlog management. The Developers do not always understand the ordering of the product backlog items. They sometimes find it difficult to understand the product backlog items and select the right items for the current sprint backlog

In this scenario which is a primary accountability of the Scrum Master?

ACoach the customer to help them create clearer user stories

BFind ways to improve the management of the product backlog

CHelp the Developers with ordering product backlog items

DTrain the Developers to use the voice of the customer (VoC)

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