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Question 1

ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS

The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO

What is the best way to deal with this situation?

AConduct a SIAM awareness campaign across all ZYX companies, briefing all staff about the benefits of moving to a SIAM model Ensure that the possibility of staff redundancies is not mentioned until the transition plan has been agreed

BDirectly inform the two service delivery managers as soon as possible and invite them to Amsterdam to meet the ZYXS staff Ask them to be part of the team designing the SIAM model and encourage them to apply for the new roles

Cinform the ZYXUK Directors of the situation and ask them to review the employment contracts of the service delivery managers. Once they are satisfied that there is no risk to sensitive data, inform the staff that their role will be redundant

DLeave the service delivery managers in uncertainty about whether their role will cease to exist or not. Offer them a financial incentive to be part of the transition team and stay with ZYXUK until the end if they decide they want to leave

Correct Answer: 1

Question 2

ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem.

Considering ZYXS, which factor is most critical to the success of SIAM?

AA service agreement between ZYXH and ZYXD

BClearly defined roles and responsibilities

CManagement of process outcomes instead of activities

DWell-conceived SIAM strategy

Correct Answer: 2

Question 3

ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.

The decision has been made to consolidate services into four service groups (in order of proportion of the services)

- OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support

- ZYXS bespoke application support and development

- ZYXD data centers and hosting

- BANKSCO: BCT and BNK application support

Services from all other current service providers will be transitioned into these service groups as their contracts expire

After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

AO BANKSCO

BO OUTSCO

CO ZYXD

DZYXS

Correct Answer: 3

Question 4

The SIAM strategy for ZYX has been agreed:

- There will be a mix of new service providers and continuing existing service providers

- An external service integrator will be appointed

- ZYXS will provide the service desk.

- An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years

As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):

- continuing service providers

- the service integrator

- new service providers

In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

AAll parties at the same time

BFirst the continuing service providers, then the service integrator and the new service providers last

CFirst the service integrator, then the new service provider, and the continuing service providers last

DFirst the service integrator, then both continuing and new service providers at the same time

Correct Answer: 4

Question 5

The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy. This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.

What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

ADelay the implementation of the strategy until the ZYXUK Management Board has formally approved it

BEnsure that each ZYXUK Management Board member is teamed with a member of the strategy team they know

CEnsure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy

DProvide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced

Correct Answer: 5

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