Newest Genesys GCX-ARC Practice Questions at Zero Cost

Get a glimpse of the real GCX-ARC certification exam challenges with our free Genesys GCX-ARC practice test questions.

Question 1

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

DThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Correct Answer: 1

Question 2

Why must you create queues for ACD functionality to work?

AQueues are the waiting lines for the agents who will be assigned interactions through ACD

BQueues provide ACD with a means to determine the skill level requirement of an interaction

CQueues are the waiting lines for interactions that are routed using ACD

DQueues match agents to an appropriate interaction using ACD

Correct Answer: 2

Question 3

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

Correct Answer: 3

Question 4

Which definition matches the After Call Work option Optional?

AThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

BThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

CThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

DThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Correct Answer: 4

Question 5

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

Correct Answer: 5

B, C

Master the Genesys Cloud CX: Architect Certification Exam GCX-ARC exam like never before! You’ve reviewed the free GCX-ARC practice questions, but the actual GCP certification exam demands more. Elevate your preparation with Certsmarket premium Genesys Certified Professional GCX-ARC practice exam questions.

Explore Free Genesys GCP GCX-ARC Practice Questions for Exam Mastery

Our Community

What our students say about us?