Get a glimpse of the real ITIL-4-Foundation certification exam challenges with our free PEOPLECERT ITIL-4-Foundation practice test questions.
Question 1
A user wants to know how to create a report so they come into contact with the service desk.
Which practice is MOST likely to help with the solution of this issue?
Question 2
Which statement about a continual improvement register (CIR)' is TRUE?
Question 3
Which is the MOST LIKELY way of resolving major incidents?
Question 4
Which of the following is a necessity to a successful service level agreement (SLAs)?
Question 5
Which practice guarantees that users nave a range of access channels to choose from to report problems?
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