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The project manager of project A develops a communications management plan. The project manager of project B is new and is uncertain how to develop appropriate communications for the company's staff.

What should the program manager do to ensure communications on the component projects are consistent?

ARequest a more experienced project manager to work on project B.

BCreate a program communications management plan across all component projects.

CDirect all projects to use project A's communications management plan as a template.

DRework the communications management plans for all projects to be consistent.

Correct Answer: 1

A program is midway through the program delivery phase when a key stakeholder asks if the program is meeting its defined objectives.

How should the program manager demonstrate the program's progress?

ADefine the key performance indicators (KPIs) for the program's outcome.

BInvite the key stakeholder to review the program charter and the program objectives.

CProvide additional program performance reports to the key stakeholder.

DMaintain the benefits register and provide it to the key stakeholder.

Correct Answer: 2

A software deployment program for a multinational organization requires the engagement of subcontractors. During the program planning phase, the contracts manager informs the program manager that the primary subcontractor's agreement includes incentives that would potentially conflict with program objectives.

What should the program manager do first?

AReview the contracts, and create a program budget contingency.

BDraft a change request for approval by the program steering committee.

CAsk the program management office (PMO) to conduct a risk assessment.

DReview the program charter, and update program objectives accordingly.

Correct Answer: 3

A program manager is responsible for constructing a US$50 million building. Management suggests it will take three years to complete. The program manager can select a design-build option to optimize the construction schedule to 1.5 years. However, heavy demand for steel is causing price increases and delivery delays. If this trend continues, it could take as long as 4.5 years to complete construction. You learn that a new technology can yield a definitive delivery schedule of 1.25 years.

What is the expected time of delivery?

Correct Answer: 4

A program manager for the construction of a ship reviews the program management plan with a shipyard representative. The shipyard representative indicates that while 65 percent progress was anticipated, only 60 percent has been achieved.

What should the program manager do to ensure benefits realization?

AConduct a program performance analysis based upon the deviation, and update the program business case to reflect the schedule delay.

BInform the program sponsor and the steering committee of the delay, and validate the program business case.

CAnalyze the impact of the delay, review risks identify any corrective actions, and update the benefits management plan.

DUpdate the program schedule, and escalate the issue to the program management office (PMO) to accelerate shipyard work.

Correct Answer: 5

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