Get a glimpse of the real CRT-261 certification exam challenges with our free Salesforce CRT-261 practice test questions.
Question 1
Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public options will increase the number of spam cases created.
What is the recommended option to prevent the creation of spam cases?
Question 2
Which advantage does Salesforce provide with the OpenCTI framework?
Question 3
Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK wants to allow asynchronous conversations, conversations
across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering.
What should a consultant recommend to provide these newer capabilities?
Question 4
An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with
\lobal data protection and privacy regulations.
Vhich solution should the consultant recommend to meet the requirement?
Question 5
A consultant is working on a Service Cloud implementation with a fixed budget and timeline. Additional requirements were discovered early on that will result in the
project exceeding timeline and budget constraints.
What is the first step the consultant should take to address the issue?
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