Get a glimpse of the real Certified-Strategy-Designer certification exam challenges with our free Salesforce Certified-Strategy-Designer practice test questions.
Question 1
When a strategy designer creates an empathy map based on research insights, their deep
understanding of the customer drives which outcome?
Question 2
During requirements discovery for a new mobile app for Cloud Kicks, different business
units are proposing conflicting requirements for some of the key use cases. which methodology
should be used to resolve conflicts and promote consensus?
Question 3
A cross-disciplinary design team is looking at an affinity map of insights.
Which question should the team use to prioritize and turn them into design opportunities?
Question 4
A strategy designer at Cloud Kicks conducted a series of interviews with business
stakeholders and customers to gain insights into existing customer support operations and wrote the
design challenge statement. which option reflects the format of the design challenge statement?
Question 5
A Cloud Kicks (CK) strategy designer is leading a project to create a new customer
experience with digital and environmental touchpoints. The stakeholders want to understand how
the designer is proposing CK will deliver the experience. which tool should they use to explore the
collaboration, structure, and processes that will be required?
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