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The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.

What are two reasons why the actions only display in the Salesforce mobile app?

Choose 2 answers

AThe action was added as part of the Salesforce mobile navigation settings options.

BThe actions were not added to the Classic Publisher Quick Actions section on the page layout.

CThe actions were not added to the Mobile and Lightning Actions section on the page layout.

DThe action type being utilized on the Work Order object is Lightning component.

Correct Answer: 1

B, C

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.

How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

ACreate a custom number field to capture the tier number on the service resource.

BCreate a queue for each tier group within each territory on the Service Appointment object.

CUse the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1 techs with the highest number.

DMake a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

Correct Answer: 2

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.

How should the callout for multiple panels be treated in Salesforce?

ACreate a work order for each installed product and a work order dependency to assign to the same resource.

BCreate a work order hierarchy with each installed product as a child work order.

CCreate a work order with a work order line item for each installed product.

DCreate an asset hierarchy with each installed product as a child asset in the hierarchy.

Correct Answer: 3

Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.

What should a Consultant implement to accomplish this requirement?

ADefine Work Types, Define Work Order Status, Set up Resource Skills

BSet up Skill Requirements, Define Work Types, Set up Routing Rules

CDefine Skills, Set up Skill Requirements, Set up Resource Skills

DSet up Service Locations, Set up Location Skills, Define Work Types

Correct Answer: 4

Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.

What should a Consultant recommend to streamline the creation of these Work Orders?

ACreate a child Work Order for each similar site visit.

BCreate Work Types for use on Work Orders.

CCreate a standard set of Work Order Line Items.

DCreate a work flow to clone the Work Order.

Correct Answer: 5

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